Dynamics 365 Contact Center is generating a huge amount of interest across the Microsoft ecosystem, but where do you start as a partner?

This session provides a practical introduction to the platform through the eyes of a partner that has gone from curiosity to customer conversations, covering key capabilities, licensing, positioning and where it fits in the wider Microsoft Customer Experience story.

Takeaway: You'll leave with a clear understanding of what Dynamics 365 Contact Center is, why customers are paying attention, and where the opportunities exist for your business.