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Session Information

In this course we will provide insights into how to implement omnichannel solutions for customer service. You will also learn how to how to implement and design service management visualizations and reports provided by and in collaboration with the solution architect, and implement and upgrade Microsoft Power Platform components, including knowledge management, customer feedback, and connected services.

Agenda

Part 1:
•Case Management in Dynamics 365 Customer Service
•Create or update records automatically in Customer Service Hub
•Unified routing
•Create and Entitlements and Service Level Agreements

Speakers

  • Ashish Ranjan

    Ashish Ranjan

    Principal CSA-E
    Microsoft

  • Sakthivadivel Kuppusamy

    Sakthivadivel Kuppusamy

    Microsoft Dynamics CRM & Unified Service Desk Consultant and Trainer
    Technofocus

Tags
Public Ventes
Domaine d'intérêt Dynamics 365 Customer Service
Format On demand
Langue Anglais
Solution Area Business Applications
Certifications MB-230